1. Scope
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request or complete a demo, onboard as a client, or use our business communication and AI voice receptionist services.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, business name, email address, mailing address, and phone number.
- Demo, client onboarding, and account information, including service preferences, authorized contacts, notification settings, and billing-related information.
- Service information, such as call metadata, call summaries, lead details, support requests, and other information processed to provide the services selected by a client.
- Website and technical information, such as browser type, device information, IP address, and basic site usage data, when collected by our hosting or security providers.
- Communications you send to us, including form submissions, emails, calls, and text messages.
3. How we use information
We may use information to provide and improve our services; configure demos, voice receptionist, and notification workflows; communicate with prospective clients and clients; deliver authorized demo summaries, call summaries, lead alerts, service updates, and support notices; maintain security; prevent fraud or misuse; comply with legal obligations; and enforce our agreements.
4. SMS and mobile information
When you voluntarily opt in to the LaSalle & Key Client Service Alerts program, we may send recurring service-related text messages, including demo call summaries, voice receptionist call summaries, lead notifications, onboarding updates, support notices, and account or service alerts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell or rent personal information. We may use service providers only as needed to operate, support, secure, and deliver our website, messaging, and business services.
5. How we disclose information
We may disclose information to service providers that help us host our website, deliver communications, process payments, maintain systems, provide customer support, or perform other services on our behalf. We may also disclose information when required by law, to protect rights or safety, in connection with a corporate transaction, or with your direction or consent.
We do not authorize our service providers to use client information for their own unrelated marketing purposes.
6. Client-controlled information
Our clients may provide information for us to process on their behalf in connection with voice receptionist, call handling, lead capture, or notification services. The client remains responsible for determining the lawful purposes and instructions for that information. We process such information to provide the contracted services and according to the client’s documented configuration.
7. Data retention
We retain information for as long as reasonably necessary to provide services, maintain business and legal records, resolve disputes, enforce agreements, and meet legal or security requirements. Retention periods may vary based on the type of information and the service configuration.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your choices
You may decline optional SMS consent and still request or use our services. You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP or contacting us using the information below. You may also contact us to request access, correction, or deletion of personal information, subject to applicable law and legitimate recordkeeping needs.
10. Children
Our website and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date.
12. Contact us
LaSalle & Key / Primus Home Care Solutions, Inc.
800 W Central Rd, Mt Prospect, IL 60056
Email: LaSalleKey@gmail.com
Phone: 847-255-1177