Answer calls consistently
Greet callers and handle approved inbound call types using information and instructions supplied by your business.
A venture of LaSalle & Key
Turn incoming calls into clear next steps.
LaSalle & Key Voice Agent helps businesses respond when staff are busy or unavailable. Each voice agent is configured to handle approved call types, gather the details your team needs, and deliver clear summaries for follow-up.
Capabilities
Call handling built around your business
Your voice agent follows a call flow based on your services, service area, frequently asked questions, qualification needs, and preferred handoff process.
Capture useful details
Ask configured questions and record contact information, service needs, urgency, and preferred follow-up timing.
Create a clear handoff
Send concise email summaries so authorized team members can review the call and take the next step.
How it works
A voice experience shaped around your workflow
Map the call flow
We identify the calls to handle, the questions to ask, the information to provide, and the situations that require human attention.
Build the experience
We configure the caller experience around your business information, operating rules, and preferred tone.
Refine the handoff
You review test conversations and adjust the call flow before the voice agent is placed into service.
Where it fits
Support for the moments your team cannot answer
Busy-time coverage
Handle inbound inquiries while staff are already helping customers or working on other calls.
After-hours intake
Collect caller information outside normal office hours for later follow-up.
Lead qualification
Gather consistent details before a member of your team returns the call.
Practical business automation
Designed around real operating needs
LaSalle & Key Voice Agent is a venture of LaSalle & Key. We build practical AI-assisted call handling for businesses that want a more consistent first response and a cleaner handoff to their team.
Our approach begins with the business’s actual workflow. Each voice agent operates from approved information, questions, and escalation rules rather than a generic script.
Voice Agent inquiries
Let’s map your call flow.
Tell us how incoming calls are handled today and where opportunities are being missed. We can identify a focused starting point for your Voice Agent.